Terms and Conditions

 

 

Products and prices

All prices are presented together with the product information. Prices are subject to tax and VAT is added to the domestic orders. The tax amount will be shown in the shopping cart and on the order confirmation.
 

Payment methods 

Orders can be paid via online banking, PayPal or credit card. We can also deliver your order on Cash On Delivery terms, where the order is paid when it is picked up at the postal office or delivery service station. However, when ordering for the first time the COD is not recommend since it is offered only to our registered customers. Customers with the billing possibility can also select invoice as a payment method. Foreign orders can be paid via Paypal Payment, Credit Card, Bank Transfer and Western Union.

 

Payment Service Provider
 
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
 
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

 

If you would like to pay by Visa, Visa Electron or MasterCard, Nordic Tattoo Supplies Oy will act solely as the marketer of the respective products and services and will provide the products to the buyer. All complaints and claims for compensation will be handled by Suomen Verkkomaksut Oy. With regard to payments made by Visa, Visa Electron or MasterCard, Suomen Verkkomaksut Oy acts as the merchant of the product and the trade transaction takes place between the customer and Suomen Verkkomaksut Oy. The seller is liable to meet all the responsibilities related to the trade. Suomen Verkkomaksut Oy is also the recipient of the payment.

Suomen Verkkomaksut Oy (Finnish Web Payments)

Business ID: FI21228397

Ohjelmakaari 10

40500 JYVÄSKYLÄ

FINLAND

Phone: +358 207 181830

 

Shipping Fee

Domestic shipping cost (Finland)

The shipping cost depends on the chosen delivery method and the total weight of the order.

If you choose to pay with Cash on Delivery an additional fee of 4€ will be added.


International shipping cost

Please note! We ship all orders from our warehouse in Finland. If you are outide the EU the order might be subject to taxes and customs fees. This depends on the customs practices of the destination country and we are not responsible for any additional fees. If your package is returned to us due to customs issues the original delivery costs and return costs are not refundable.
Please make sure you are familiar with the customs practices in your country before ordering.

Economy shipping price starts at about 15€ and Express starts at about 20€.

If you are located in the EU you can pay with Cash on Delivery in select countries. The charge for using COD is 20€.

You can see the exact shipping cost when picking a shipping method for your order.
The total shipping cost depends on the shipping method chosen, the order's total weight and the destination country.

 

Delivery Time

Your order will be packed and shipped to you as soon as possible, usually within a day from the order entry. If any product on your order is out of stock, we will be in contact with you.

If the order is returned to us due to not being picked up by the recipient the recipient is liable for all the extra costs caused by this. If the order is sent again the recipient will have to pay the shipping fee again.
 

Domestic shipping time (Finland)

Posti parcels arrive the next business day from ordering if the order has been made before 3pm (UTC+2)
Matkahuolto parcels arrive mostly on the the next business day with the exception of the Near parcel as it takes one extra day to arrive to the chosen pick up point.
Very large shipments might also take a few extra days to arrive.


International shipping time

Please note! The shipping time can be subject to change depending on on the country you are located in and if the destination address is in a remote area.

Within the EU:
Express delivery takes between 2 to 4 business days.
Economy delivery takes between 4 to 6 business days.

Ouside the EU:
Express delivery takes between 3 to 7 business days.
Economy delivery takes between 4 to 14 business days.

We are not responsible for any delays caused by the chosen courier service themselves.

 

Delivery Method 

Your order will be delivered by using the postal delivery or Matkahuolto. For the pallet deliveries we are using the Kiitolinja deliveries. As our customer you have a possibility to choose either a door-to-door delivery, or a pick up at the nearest postal office or package delivery service. Matkahuolto is also offering an additional service, where the order is shipped to the nearest Siwa, Euromarket or Valintatalo. Internationally we deliver by using UPS, TNT, DHL and EMS.
 

Product returns

Any returned product must be unused and in original package. Any comments regarding the reason for the return must be made immediately and no later than 7 days of receipt of your order. For hygienic reasons we do not replace piercing products or jewelery, unless the reason for the return is a manufacturing error. Also many tattoo products cannot be returned if those has been in use or opened from box, like tattoo inks, needles etc.

Order and product error 
If the delivered product is damaged, you can inform us via e-mail or telephone. If the product has a manufacturing defect which is discovered during the warranty period, we will repair or replace the product or refund your money back. If the warranty is applicable for your product, this is mentioned in the description of the product or in the product manual.

If the return is due to the customer's own fault (incorrect size, etc.), the customer pays additional delivery costs. We will not refund the original shipping costs.
 

Registeration

The customer can make an order on our site either by registering or also without registering. Unregistered order is handled in the same way as other customers' orders, but there are many advantages for registeration.

Registered Customers:

- are automatically included in our loyalty program
- can save shopping lists
- can see the status of their order
- see own order history in our online store
- can add and save multiple delivery addresses
- can add tax number for intra-EU trade (customers outside Finland)
- saved personal data, faster ordering experience in future

 

Privacy Policy



DATA PROTECTION POLICY FOR NORDIC TATTOO SUPPLIES OY'S CUSTOMER REGISTER


1 Controller

The controller is Nordic Tattoo Supplies Oy (business ID 2385117-4)

Contact person for matters related to the file: Juha Sihvo, managing director

Nordic Tattoo Supplies Oy
Address: Varasjoenkatu 5, 81700 LIEKSA, FINLAND
Telephone: +358408486613
E-mail: sales@nordictattoosupplies.com


2 Name of file

The name of the file is Nordic Tattoo Supplies Oy's customer register.


3 The purpose of processing personal data

Personal data are processed for purposes related to maintaining, managing and developing the customer relationship, offering, supplying and developing services as well as invoicing. Personal data are also processed for the purposes necessitated by resolving any possible complaints and other claims.

Furthermore, personal data are processed in communications directed at customers as well as marketing, in conjunction to which the data are also processed for purposes pertaining to direct marketing and electronic direct marketing.

Customers have the right to refuse direct marketing targeted at them.
The controller processes personal data directly and also utilises subcontractors working on its behalf in the processing activities.


4 Legal grounds of the processing

The legal grounds for processing personal data are the following grounds specified in the European Union's General Data Protection Regulation (hereinafter referred to as "GDPR"):

A.    the data subject has given consent to the processing of his or her personal data for one or more specific purposes (GDPR Art. 6(1)(a));
B.    processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (GDPR Art. 6(1)(b));
C.    processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party (GDPR Art 6(1)(f)).

The aforementioned legitimate interest of the register keeper is based on a meaningful and appropriate relationship between the data subject and controller as a result of the data subject being a customer of the controller and the processing being conducted for purposes that the data subject can have reasonably anticipated at the time of collecting the personal data and in the context of the appropriate relationship.


5 Data content of the file (categories of personal data processed)

As a general rule, the file contains the following personal data on all data subjects:

A.    basic information and contact information for the person: first name, last name, address, telephone number, e-mail address;
B.    information related to the person’s company or other organisation and the person’s position or title in the company or organisation in question;
C.    direct marketing permissions and bans for the person.


6 Regular sources of information

Personal data are collected from the data subjects themselves.
In addition to this, personal data are collected within the framework of the applicable legislation from generally available sources that pertain to fulfilling the relationship between the controller and data subject, and that the controller can use to perform its duties related to maintaining customer relationships.


7 Storage period of personal data

Personal data collected in the file are stored only for as long and to the extent that is necessary in relation to the original or a compatible purpose for which the personal data has been collected.

The need to retain personal data is assessed every five years, and, in any case, data concerning a data subject are removed from the file 10 years after the end of the customer relationship between the data subject in question and the controller has ended, and the obligations and measures related to the customer relationship have been fulfilled. For example, accounting records are kept for five years after the end of a financial period.

The controller shall regularly assess the necessity of storing the data in accordance with its internal code of conduct. Furthermore, the controller shall by all reasonable measures ensure that any personal data that are inaccurate, erroneous or contain obsolete information in terms of the purposes of processing the data are deleted or corrected without delay.


8 Recipients of personal data (recipient groups) and regular data disclosures

Personal data will not be disclosed to third parties.


9 Transferring data outside the EU or EEA

Personal data contained in the file will not be transferred outside the EU or EEA.


10 Register protection principles

Materials containing personal data are stored in locked spaces that can only be accessed by the appointed persons with task-based authorisation.

The database containing personal data is on a server which is stored in a locked space that can only be accessed by the appointed persons with task-based authorisation. The server is protected with the appropriate firewall and technical safeguards.

The databases and systems can only be accessed with separately provided personal user IDs and passwords. The controller has restricted access rights and authorisations to information systems and other storage platforms so that the data can only be viewed and processed by persons who are required to do so to ensure the lawful processing of the data. Furthermore, the database and system interactions are registered in the log data of the controller's IT system.

The controller's employees and other persons have undertaken to observe secrecy and keep secret any information they may gain in the context of processing personal data.


11 Rights of the data subject

The Data subject has the following rights under the EU General Data Protection Regulation:

A.    the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data and the following information: (i) the purposes of the processing; (ii) the categories of personal data concerned; (iii) the recipients or categories of recipient to whom the personal data have been or will be disclosed; (iv) where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period; (v) the existence of the right to request from the controller the rectification or erasure of personal data or restriction of processing of personal data concerning the data     subject or to object to such processing; (vi) the right to lodge a complaint with a supervisory authority; (vii) where the personal data are not collected from the data subject, any available information as to their source (GDPR, Art. 15); This basic information (i)–(vii) is provided to the data subject on this form;
B.    the right to withdraw consent at any time, without affecting the lawfulness of     processing based on consent before its withdrawal (GDPR, Art. 7);
C.    the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her and, taking into account the purposes of the processing, the right to have incomplete personal data completed, including by means of providing a supplementary statement (GDPR, Art. 16);
D.    the right to obtain from the controller the erasure of personal data concerning him or her without undue delay where one of the following grounds applies: (i) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; (ii) the data subject withdraws consent on which the processing is based and where there is no other legal ground for the processing; (iii) the data subject objects to the processing based on a special personal situation and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing for direct marketing purposes; (iv) the personal data have been unlawfully processed; or (v) the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject (GDPR, Art. 17);
E.    the right to obtain from the controller restriction of processing where one of the following applies: (i) the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data; (ii) the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead; (iii) the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims; or (iv) the data subject has objected to processing on grounds relating to his or her particular situation pending the verification of whether the legitimate grounds of the controller override those of the data subject (GDPR Art. 18);
F.    the right to receive the personal data concerning him or her, which he or she has     provided to a controller, in a structured, commonly used and machine-readable format and the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where the processing is based on consent referred to in the regulation and the processing is carried out by automated means (GDPR, Art. 20);
G.    the right to lodge a complaint with a supervisory authority if the data subject     considers that the processing of personal data relating to him or her infringes the EU General Data Protection Regulation (GDPR, Art. 77).
Any requests regarding the enforcement of the data subject’s rights are to be addressed to the controller's contact person listed in Section 1.