All prices are presented together with the product information. Prices are subject to tax and VAT is added to the domestic orders. The tax amount will be shown in the shopping cart and on the order confirmation.
In an event of a incorrect notably lower than normal price being displayed for a product in our webshop we will not sell the product at this lower price. We reserve the right to change the price accordingly or to cancel the order should it be apparent the customer is aware of this mistake.
When ordering to other EU countries outside Finland, the online store charges the tax based on the receivers country's VAT percentage. The webshop offers the Finnish tax rate by default, but the tax rate will be updated accordingly after logging in or selecting other country for the delivery address.
Tax-free orders to other EU countries can be made by entering your VAT number in international format in the field provided. The field can be found in your account information or in the order information when ordering as a guest. Orders outside the EU are automatically tax-free.
If the VAT number is not provided in connection with the order and the order has been shipped out from our warehouse the tax cannot be refunded afterwards. If necessary, the deduction can be arranged through the taxation of the destination country.
Orders can be paid via online banking, PayPal or credit card. We can also deliver your order on Cash On Delivery terms, where the order is paid when it is picked up at the postal office or delivery service station. Cash on delivery is offered only in domestic orders. However, when ordering for the first time the COD is not recommend since it is offered only to our registered customers. Customers with the billing possibility can also select invoice as a payment method.
Foreign orders can be paid via Paypal Payment, Credit Card or Bank Transfer.
When using PayPal payment please note; The delivery address on your PayPal account has to match the delivery address on the order. If the addresses do not match the order can have some delay because we need to confirm the address before shipping.
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Phone: +358 207 181 830
Business ID 2122839-7
If you would like to pay by Visa, Visa Electron or MasterCard, Nordic Tattoo Supplies Oy will act solely as the marketer of the respective products and services and will provide the products to the buyer. All complaints and claims for compensation will be handled by Suomen Verkkomaksut Oy. With regard to payments made by Visa, Visa Electron or MasterCard, Suomen Verkkomaksut Oy acts as the merchant of the product and the trade transaction takes place between the customer and Suomen Verkkomaksut Oy. The seller is liable to meet all the responsibilities related to the trade. Suomen Verkkomaksut Oy is also the recipient of the payment.
Suomen Verkkomaksut Oy (Finnish Web Payments)
Business ID: FI21228397
Phone: +358 207 181830
Svea offers the invoice and part payment options. The use of Svea payment methods requires an approved credit decision. When applying for a credit, the applicant gives permission to request information from other lenders on the customer credit information system of Suomen Asiakastieto Oy. We will also check the applicant's credit information. A customer, whose credit application has been rejected, has the right to apply for a new credit decision by providing additional information through contacting Svea customer service.
Svea offers you an easy and safe way to make purchases by invoice. When you choose to pay with invoice, you will always get at least 14 days payment time. The buyer must be at least 21 years old. Interest for delayed payments is a legitimate interest for late payment i.e. 7 % + reference rate applied by the European Central Bank. We charge 5 EUR for payment reminders.
You can check your open invoices from My Pages.
You can read the terms and conditions of account credit here: General Terms and Conditions and Standard European Consumer Credit Information.
Part payment is a one-time credit, which allows you to pay for your purchase with the payment period of your choice and fixed monthly instalment. You can choose the most suitable payment plan from the options offered at the webshop.
You can check your open credits from My Pages.
You can read the terms and conditions of Part Payment here: General Terms and Conditions and Standard European Consumer Credit Information.
Payment by B2B Invoice
Svea Payments offers you the possibility to make purchases against invoice with 14 days to pay. The credit provider of the B2B Invoice service is Svea Bank. Please note the following:
Contact information and customer service
If you have any questions regarding invoices or part payment, please contact us at +358 9 4242 3330 (Mon-Thu 8-18, Fri 8-17) or by contact form.
You can also check your open credits from My Pages.
Svea Bank AB (publ), filial i Finland
Tel.: +358 9 4242 3092
Contact information for the payment service provider:
Svea Payments Ltd
Business ID: 2121703-0
Tel. (09) 42 41 7040
WHEN ORDERING OUTSIDE THE EU PLEASE NOTE! We send all orders with full value declared and we are not responsible for any customs fees or taxes that might be added to your package on arrival. If a package is returned to us from customs original shipping costs are non-refundable and any costs caused by the return will be reduced from the refund if the order is then cancelled.
The shipping cost depends on the chosen delivery method and the total weight of the order.
If you choose to pay with Cash on Delivery an additional fee of 4,20€ (0% VAT) will be added.
Please note! We ship all orders from our warehouse in Finland. If you are located outside the EU the order might be subject to taxes and customs fees. This depends on the customs practices of the destination country and we are not responsible for any additional fees. If your package is returned to us due to customs issues the original delivery costs and return costs are not refundable. Please make sure you are familiar with the customs practices in your country before ordering.
If you are ordering to a country within the EU no additional customs fees or taxes are added to your order when it arrives.
You can see the exact shipping cost when picking a shipping method for your order. The total shipping cost depends on the shipping method chosen, the order's total weight and the destination country.
Your order will be packed and shipped to you as soon as possible, usually within a day from the order entry. If any product on your order is out of stock, we will be in contact with you.
If the order is returned to us due to not being picked up by the recipient the recipient is liable for all the extra costs caused by this. If the order is sent again the recipient will have to pay the shipping fee again.
If the order cannot be delivered due to a local limitation, strike, closure of services or other force majeure we are not responsible for the original shipping costs or cost of return. These costs will be reduced from any refund if the order is then cancelled.
Posti parcels arrive the next business day from ordering if the order has been made before 3pm (UTC+2)
Matkahuolto parcels arrive mostly on the the next business day with the exception of the Near parcel as it takes one extra day to arrive to the chosen pick up point.
Very large shipments might also take a few extra days to arrive.
Please note! The shipping time can be subject to change depending on on the country you are located in and if the destination address is in a remote area.
Within the EU:
Express delivery takes between 2 to 5 business days.
Economy delivery takes between 4 to 8 business days.
Ouside the EU:
Express delivery takes between 3 to 7 business days.
Economy delivery takes between 4 to 14 business days.
EMS shipping to Russia takes between 7 to 30 business days.
We are not responsible for any delays caused by the chosen courier service themselves.
Your order will be delivered by using the postal delivery or Matkahuolto. For domestic pallet deliveries we are using the Kiitolinja deliveries. As our customer you have a possibility to choose either a door-to-door delivery, or a pick up at the nearest postal office or package delivery service. Matkahuolto is also offering an additional service, where the order is shipped to the nearest K-Market, R-Kioski or Matkahuolto parcel point.
Internationally we deliver by using DHL, TNT/FedEx, UPS and EMS. Please note! It is recommended to never authorize the courier to leave the package at the door, in a mail box etc. without the recipient signing for it. If permission for this is given this effectively ends the carrier's and our liability in an event of any delivery issue. If, for example, the package is stolen because of this there are no claims to be made.
Carefully inspect the package and products after delivery. If you discover shipping damage get in touch with us right away or within 7 days of the order delivery at the latest.
Any returned product must be unused and in original package. Any comments regarding the reason for the return must be made immediately and no later than 7 days of receipt of your order. For hygienic reasons we do not replace or accept returns of tattoo inks, piercing products or jewelery, unless the reason for the return is a manufacturing error. Also many tattoo products cannot be returned if they have been in use or or original packaging has been opened like needles, machines etc. In addition we also do not accept returns for books, DVDs or digital products that have been opened/activated.
We charge a restocking fee for unfounded returns made with no specific reason or concern. In addition, if the returned product requires repackaging due to the packaging being opened or damaged, we will charge a repackaging fee.
Please note any returns for Stigma-Rotary (Greece) and Dan Kubin (USA) are handled directly by the manufacturer themselves. These companies have declared they will take care of all the technical issues with their products directly as this ensures you will get the fastest and best possible service if there is any issues.
If a product with a warranty is sent back to us for repair but it is found the product's function has no issue the customer is responsible for any return and new shipping costs.
If the delivered product is damaged during the warranty period, you can inform us via e-mail or telephone. If the product has a manufacturing defect which is discovered during the warranty period, the manufacturer will primarily offer repair of the product. Products will be sent to the manufacturer for inspection and if the issue is warranty covered the manufacturer will repair the product or replace it. Generally repair times are 2-8 weeks depending on the manufacturer in question. If the issue is warranty covered but the manufacturer cannot repair or replace the product a refund for the product's value will be issued.
The warranty does not cover possible equipment failures due to external factors, such as dropping tattoo machines, over-greasing, engine oiling, or ink leakage inside the machine if you use needles without a membrane.
If a warranty is applicable for your product, this is mentioned in the product description or the invoice.
If the return is due to the customer's own fault (incorrect size, etc.), the customer pays additional delivery costs. We will not refund the original shipping costs.
Limitation of liability
The contents of this website are designed for people accessing the site from within Finland and we make no claims that the products displayed are appropriate for use or available outside this territory. We follow the current legislation in force in Finland for our products. We are not responsible for any financial losses resulting from future changes in the law. When ordering the customer has to be aware of their local laws and rulings about the use and/or possession of these products. When placing an order you confirm that you have the right in that territory to buy, possess and use such products. You also confirm that you acknowledge that we are not responsible for any losses, costs or fines the delivery of your order might cause.
We do not, at any point, claim (impliedly or expressly) that the function, operation or accessibility of the website will be uninterrupted and completely error-free, that the errors will be corrected or that the website and its servers are free of viruses or other harmful elements.
We do not make any claims (implied or expressed) to the accuracy of the content of the website. We reserve the right to correct errors and make changes to the website and its contents without prior notice or any liability on our part. To the fullest extent allowed by the law, we disclaim all warranties, implied or expressed.
The website may have links to external sites that are not under our control. When clicking these links you will leave this website and go to another website, we do not have control over these external sites and we accept no responsibility nor are we liable for any of the content of the other websites. The inclusion of a link does not mean we endorse the other site, its content or its owner.
We are working closely with our suppliers to ensure that the products we sell are safe; however we cannot guarantee that the products supplied are completely without risk to health. It is the buyer's responsibility to ensure that their use of the products is fully compliant to local laws and best practice guidance in the use and application of these products.
We recommend spot allergy testing before using any products. We are not responsible or liable for any allergic reactions or other harm caused by any products.
Allergy test must be carried out for all ink that is to be used and with the specific bottles that will be used. It is the buyer's responsibility to carry out routine batch tests on products being used and to bring any potential health risks to the attention of their customer before supplying them with the product or using it on them. We strongly recommend that the buyer gets written consent from its customers before supplying ink products to them.
If the buyer is based outside Finland, they must ensure that the products comply with all relevant laws and best practice guidance in the jurisdiction in which they operate.
As you may be aware, certain ink products have been placed under closer scrutiny lately. There has been speculation that certain inks may contain chemicals or substances that are potentially harmful to humans. We, the seller, continue to closely monitor any guidelines, advice and information on this subject and make sure to always follow Finnish laws and regulations concerning these products.
Our liability concerning the products we sell is limited to the value of your order.
Subject to fraudulent or negligent misrepresentations, we will not be liable for any losses economic or otherwise, including without limitation loss profits, revenues, anticipated savings, business, contracts, any loss of goodwill or reputation or any indirect or special losses caused to the customer by the faulty representation.
We are not liable for any damage or harm caused by products sold by us to products purchased from us or elsewhere or any damage or harm caused by products purchased elsewhere to products sold by us. We, the seller, are not liable to the buyer for any indirect, incidental loss or damage. Including any loss or damage to any of the following; profits or revenue, anticipated profits, goodwill, business opportunity or business, management time or reputation. For example: in an event of sending a product for maintenance or otherwise fixed by the manufacturer through us we are not responsible or liable for any delays or loss of profit caused by possible long waiting times before getting the product back.
It is a condition of you visiting and using the website that you agree to these conditions and acknowledge and accept that access is at your own risk. We shall not be liable for any damages consequential or otherwise related to your use of the website or inability to access it, subject to any legislation or law to the contrary. We will not be liable or responsible to you for any possible loss of content or material transmitted through or uploaded to the website.
We shall not be liable to you due to our failure, delay or default in carrying out all or any of our obligations under these conditions due in whole or in part to an event of Force Majeure.
The customer can make an order on our site either by registering or also without registering. Unregistered order is handled in the same way as other customers' orders, but there are many advantages for registeration.
- are automatically included in our loyalty program
- can save shopping lists
- can see the status of their order
- see own order history in our online store
- can add and save multiple delivery addresses
- can add tax number for intra-EU trade (customers outside Finland)
- saved personal data, faster ordering experience in future
The controller is Nordic Tattoo Supplies Oy (business ID 2385117-4)
Contact person for matters related to the file: Juha Sihvo, managing director
Nordic Tattoo Supplies Oy
Address: Varasjoenkatu 5, 81700 LIEKSA, FINLAND
2 Name of file
The name of the file is Nordic Tattoo Supplies Oy's customer register.
3 The purpose of processing personal data
Personal data are processed for purposes related to maintaining, managing and developing the customer relationship, offering, supplying and developing services as well as invoicing. Personal data are also processed for the purposes necessitated by resolving any possible complaints and other claims.
Furthermore, personal data are processed in communications directed at customers as well as marketing, in conjunction to which the data are also processed for purposes pertaining to direct marketing and electronic direct marketing.
Customers have the right to refuse direct marketing targeted at them.
The controller processes personal data directly and also utilises subcontractors working on its behalf in the processing activities.
4 Legal grounds of the processing
The legal grounds for processing personal data are the following grounds specified in the European Union's General Data Protection Regulation (hereinafter referred to as "GDPR"):
A. the data subject has given consent to the processing of his or her personal data for one or more specific purposes (GDPR Art. 6(1)(a));
B. processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (GDPR Art. 6(1)(b));
C. processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party (GDPR Art 6(1)(f)).
The aforementioned legitimate interest of the register keeper is based on a meaningful and appropriate relationship between the data subject and controller as a result of the data subject being a customer of the controller and the processing being conducted for purposes that the data subject can have reasonably anticipated at the time of collecting the personal data and in the context of the appropriate relationship.
5 Data content of the file (categories of personal data processed)
As a general rule, the file contains the following personal data on all data subjects:
A. basic information and contact information for the person: first name, last name, address, telephone number, e-mail address;
B. information related to the person’s company or other organisation and the person’s position or title in the company or organisation in question;
C. direct marketing permissions and bans for the person.
6 Regular sources of information
Personal data are collected from the data subjects themselves.
In addition to this, personal data are collected within the framework of the applicable legislation from generally available sources that pertain to fulfilling the relationship between the controller and data subject, and that the controller can use to perform its duties related to maintaining customer relationships.
7 Storage period of personal data
Personal data collected in the file are stored only for as long and to the extent that is necessary in relation to the original or a compatible purpose for which the personal data has been collected.
The need to retain personal data is assessed every five years, and, in any case, data concerning a data subject are removed from the file 10 years after the end of the customer relationship between the data subject in question and the controller has ended, and the obligations and measures related to the customer relationship have been fulfilled. For example, accounting records are kept for five years after the end of a financial period.
The controller shall regularly assess the necessity of storing the data in accordance with its internal code of conduct. Furthermore, the controller shall by all reasonable measures ensure that any personal data that are inaccurate, erroneous or contain obsolete information in terms of the purposes of processing the data are deleted or corrected without delay.
8 Recipients of personal data (recipient groups) and regular data disclosures
Personal data will not be disclosed to third parties. The only exceptions are cases where we send a product to the manufacturer for warranty repair and filing complaints with a delivery service provider for damaged products or other issues with delivery. In these cases we may need to give the customer's information to the manufacturer or delivery service provider.
9 Transferring data outside the EU or EEA
Personal data contained in the file will not be transferred outside the EU or EEA.
10 Register protection principles
Materials containing personal data are stored in locked spaces that can only be accessed by the appointed persons with task-based authorisation.
The database containing personal data is on a server which is stored in a locked space that can only be accessed by the appointed persons with task-based authorisation. The server is protected with the appropriate firewall and technical safeguards.
The databases and systems can only be accessed with separately provided personal user IDs and passwords. The controller has restricted access rights and authorisations to information systems and other storage platforms so that the data can only be viewed and processed by persons who are required to do so to ensure the lawful processing of the data. Furthermore, the database and system interactions are registered in the log data of the controller's IT system.
The controller's employees and other persons have undertaken to observe secrecy and keep secret any information they may gain in the context of processing personal data.
11 Rights of the data subject
The Data subject has the following rights under the EU General Data Protection Regulation:
A. the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data and the following information: (i) the purposes of the processing; (ii) the categories of personal data concerned; (iii) the recipients or categories of recipient to whom the personal data have been or will be disclosed; (iv) where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period; (v) the existence of the right to request from the controller the rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing; (vi) the right to lodge a complaint with a supervisory authority; (vii) where the personal data are not collected from the data subject, any available information as to their source (GDPR, Art. 15); This basic information (i)–(vii) is provided to the data subject on this form;
B. the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal (GDPR, Art. 7);
C. the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her and, taking into account the purposes of the processing, the right to have incomplete personal data completed, including by means of providing a supplementary statement (GDPR, Art. 16);
D. the right to obtain from the controller the erasure of personal data concerning him or her without undue delay where one of the following grounds applies: (i) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; (ii) the data subject withdraws consent on which the processing is based and where there is no other legal ground for the processing; (iii) the data subject objects to the processing based on a special personal situation and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing for direct marketing purposes; (iv) the personal data have been unlawfully processed; or (v) the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject (GDPR, Art. 17);
E. the right to obtain from the controller restriction of processing where one of the following applies: (i) the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data; (ii) the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead; (iii) the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims; or (iv) the data subject has objected to processing on grounds relating to his or her particular situation pending the verification of whether the legitimate grounds of the controller override those of the data subject (GDPR Art. 18);
F. the right to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format and the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where the processing is based on consent referred to in the regulation and the processing is carried out by automated means (GDPR, Art. 20);
G. the right to lodge a complaint with a supervisory authority if the data subject considers that the processing of personal data relating to him or her infringes the EU General Data Protection Regulation (GDPR, Art. 77).
Any requests regarding the enforcement of the data subject’s rights are to be addressed to the controller's contact person listed in Section 1.